FAQ

I AM GETTING AN ODOR FROM MY HEATER, WHAT'S HAPPENING?
Are you using any paint, stain shellac, polyurethane, laying new carpet, spraying hair spray, room deodorizers, burning candles, or is there anything new in the area? These heaters will pick up new odors from the environment and spread them throughout the room.

MY BURNER FLAME IS YELLOW, WHATS WRONG?
First check the gas pressure to the unit. If this is correct, the unit needs cleaning. We recommend cleaning your unit at least once, sometimes twice, during the heating season.

MY PILOT FLAME IS YELLOW AND CURLS UP CAUSING THE HEATER TO SHUT DOWN. WHAT'S WRONG?
The pilot needs cleaning. You remove the front panel by removing the two screws located in the lower left and lower right corners. Locate the pilot. Going back to the right from the pilot, and you will see a silver bi-metal strip. Keep going to the right and you will see a black clip. Remove the clip, exposing a mixing chamber. Using compressed air (30 lbs max) spray the air into the mixing chamber in the direction of gas flow. This will clean the pilot assembly of dirt or debris. When you are finished, reassemble the unit.

THE HEATER/FIREPLACE IS GETTING MY WALLS/MANTEL HOT! IS THIS DANGEROUS?
No. The American Gas Association (AGA) certifies that a heater can get the surrounding walls to 117 degrees above ambient room temperature. This means that if the room is 70 degrees the wall can be 187 degrees without incident.

CAN I CONVERT MY HEATER FROM PROPANE TO NATURAL?
No. The American Gas Association certifies the unit according to the gas type used. Changing this gas type will change the certification, which is not allowed per the AGA. Even if the approval was given, it would cost more to convert a unit than to purchase a unit for the proper gas. Conversion of any appliance would also void any remaining warranty on the unit.

WHEN I USE MY HEATER, I GET A FILM ON MY WINDOWS, WHAT'S WRONG?
All vent free appliances, whether natural or propane, produce water. The accumulation can range from 3/4 to 1pint of moisture per hour in the room. Under normal conditions, this does not cause a problem. However, if you have a problem, you will need to provide an outlet for this moisture. This can be accomplished by providing adequate ventilation or using a dehumidifier to help control the moisture.

MY NATURAL GAS PILOT HAS AN EXTREMELY LONG PILOT, WHAT'S HAPPENING?
The natural gas pilot is approximately 2 1/2 to 3 inches long. A pilot this length on natural gas heaters is normal and no cause for alarm.

I AM USING TOO MUCH PROPANE, DO I HAVE A PROBLEM?
Depending on several variables, you would use .83 pounds of propane per hour on the 18,000 btu heater, or 1.29 pounds per hour on the 28,000 btu heater, assuming that the unit is burning for one solid hour. Using these figures, you can calculate how much propane you are using.

MY WALLS ARE TURNING YELLOW, WHAT'S WRONG?
Are there any smokers in the house? If yes, the heater will pick up tobacco smoke and spread it through the house in the form of a yellow film clinging to walls. If you have pets, please also note that animal dander will produce the same results.

CAN I INSTALL MY HEATER IN MY BEDROOM OR BATHROOM?
Yes/No. According to NFPA54, you can install up to 10,000 BTU heaters in a bedroom or up to 6,000 BTU heaters in a bathroom. You must also check your local code to see if this is permitted.

CAN I INSTALL A HEATER/FIREPLACE IN MY MOBILE HOME?
Check with your local codes. If you do not have a code prohibiting it, your heater or fireplace can be installed in your mobile home.

I CAN SMELL MY HEATER GIVING OFF CARBON MONOXIDE, IS THIS DANGEROUS?
First, you cannot smell carbon monoxide it is an odorless, colorless gas. You would need to have your heater tested by the local gas company for carbon monoxide. Vent free appliances are permitted up to 35 parts per million. Our vent free heaters produce between 8-10 parts per million. When your home is being tested for carbon monoxide, you first must measure the outside rate of CO, because any CO outside will also be measured inside.

I BOUGHT A MANUAL CONTROLLED UNIT LAST YEAR. CAN I CHANGE IT TO A THERMOSTAT UNIT?
No. You have to purchase the unit either with or without the thermostat. It cannot be added as an option later.

I BOUGHT A THERMOSTAT CONTROLLED UNIT LAST YEAR. CAN I CHANGE IT TO A MANUAL UNIT?
No. You have to purchase the unit either with or without the thermostat. It cannot be added as an option later.